1. Introduction
Aisen Biotech (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal information provided by our customers, suppliers, business partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with our website (eisenbio.com), communicate with us via email or phone, place orders, request samples, or engage in business transactions with us.
By accessing our website or providing your personal information to us, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, job title, company name, email address, phone number, postal address.
Business Information: Company registration details, VAT/tax ID, purchasing history, product inquiries, technical specifications requested.
Technical Data: IP address, browser type, operating system, pages visited, time spent on site, referring URLs (collected via cookies and similar technologies).
Communication Records: Emails, call logs, meeting notes, and support tickets related to your inquiries or orders.
Payment & Transaction Data: Bank account details, invoice information (processed securely through third-party payment processors; we do not store full credit card numbers).
3. How We Use Your Information
We use your personal data only for legitimate business purposes, including:
Responding to your inquiries about products (e.g., stabilizers, flavors, sweeteners).
Processing and fulfilling purchase orders, sample requests, and shipping arrangements.
Providing technical support, formulation advice, and regulatory documentation.
Improving our website functionality and user experience.
Complying with legal obligations (e.g., export controls, tax reporting, anti-fraud measures).
Sending occasional business updates, new product announcements, or trade show invitations (you may opt out at any time).
We do not sell, rent, or share your personal data with third parties for their marketing purposes.
4. Legal Basis for Processing (GDPR Compliance)
For users in the European Economic Area (EEA), our processing of personal data is based on one or more of the following lawful grounds:
Performance of a contract (e.g., fulfilling your order).
Our legitimate business interests (e.g., customer communication, fraud prevention).
Compliance with legal obligations.
Your explicit consent (e.g., for marketing emails).
5. Data Sharing and Disclosure
We may share your information with:
Service Providers: Logistics partners, IT vendors, cloud storage providers, and payment processors who assist in delivering our services (under strict confidentiality agreements).
Regulatory Authorities: When required by law (e.g., customs, tax, or safety agencies).
Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction (with continued privacy protections).
We do not transfer personal data outside of China unless necessary for order fulfillment (e.g., shipping) or with appropriate safeguards (e.g., standard contractual clauses).
6. Data Retention
We retain personal information only as long as necessary:
For active customers: Throughout the business relationship and up to 5 years after the last transaction for legal, tax, and warranty purposes.
For website visitors: Technical data is retained for up to 26 months (in line with standard analytics practices).
Marketing preferences are honored until you unsubscribe.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Restrict or object to certain processing activities.
Request data portability (in structured, machine-readable format).
Withdraw consent (where applicable).
To exercise these rights, please contact us at the address below. We will respond within 30 days.
8. Cookies and Tracking Technologies
Our website uses essential cookies to enable core functionality (e.g., session management). We may also use analytical cookies (e.g., Google Analytics) to understand traffic patterns. You can manage cookie preferences via your browser settings.
9. Security Measures
We implement industry-appropriate technical and organizational measures to protect your data, including:
SSL/TLS encryption for data transmission.
Access controls and employee training.
Regular security assessments.
Secure data storage within controlled environments.
While no system is 100% secure, we continuously monitor and update our safeguards.
10. Children’s Privacy
Our products and services are intended for business professionals and organizations. We do not knowingly collect personal data from individuals under the age of 16.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on our website with an updated “Last Updated” date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO) or Privacy Team:
Aisen Biotech
Address: Zerun Building, No.11 Ronghua Street, Chang'an District, Shijiazhuang City, Hebei Province, China,
Phone: +86 400 0220 797
We are committed to resolving privacy-related complaints promptly and fairly.
